Spam of harassment unbearable to many consumers, this reporter conducted an investigation found that departments in charge Fuyanseze, mutual prevarication, monitoring a mere formality.
According to CCTV reporter in an interview at the street, although the majority of consumers Henyan Fan spam, but do not know through what channels to complaints.
Through further consultation with industry experts and telecommunications networks enquiries, the reporters found a can now receive spam complaints directly to the three channels. They are China's mobile telecom operators such as the customer service phones, the Ministry of Information Industry Center of the user complaints handling complaints and 12,300 telephone calls reporting Reception Center 12321. Reporters immediately to the status of ordinary consumers, received some of the spam numbers to the Chinese mobile telephone complaints, the answer is to search together Jishi Tian time, "playing with them reported 12,321." Then a call 12,321, the answer is they "has accepted…… spam is spam, spam currently not in the scope of governance."
Against the proliferation of spam-related issues and complaints, the reporter with the mobile communications department in charge of the Telecommunications Authority to contact the Ministry of Information Industry, the General Staff told a reporter a phone number, the reporter even asked whether or not to call两声Information Service, the other not answer the phone hung up. Journalists can only be in line with the telephone number provided by a past,刚把mean that the calls of staff categorically said: "I do not know, you ask General Office!" A busy explained: "This comprehensive Department said Under your control here. "Answer is" No, No, I do not know. "Reporter asked:" Where it in the end to the tube? »" The other side a "Zaigen the comprehensive check," phone was hung up……
Qiu Baochang Xiaoxie in the Chair of the lawyers pointed out that some departments are not resolved, no monitoring mechanism for consumer complaints not below. This is the SMS market, telecommunications services market one of the reasons for confusion, the proliferation of spam ineffective supervision.
Telecom industry experts told reporters that full technical means to shield spam. The spam messages sent, the majority must go through value-added telecom service providers to implement these service providers and China Mobile, China Unicom are the two major operators have signed the agreement, if the irregularities will be punished. In addition, spam in general should be sent via SMS to a mass-network platform, and then sent to mobile phone users. And sent through the Internet, online platform will leave the address and IP address.
According to industry sources, the investigation and shielding spam numbers, identification and punishment value-added telecom service providers, requires a certain human and material resources to deal with too many complaints, a significant amount of manpower and resources, telecom operators are also some concerns the issue. (Zhao Hong)
Related links: http://news.xinhuanet.com/legal/2008-03/19/content_7821170.htm